Process Engineer (with Sharepoint knowledge) responsible for managing and developing processes and systems related to specific payments (such as cheques) and transversal processes. The emphasis is on running the sprint backlog, with the user stories that are prioritized by the Product Owner, based on their added value to the customer (internal or external). Our candidate should be able to handle both business and process analysis, while well documenting an E2E view and bringing together business needs, capabilities, technology and processes in an efficient and effective manner. Must-Haves: -Sharepoint knowledge -Experience with process modelling tools and the creation of flow charts -Knowledge of the methods and techniques of process improvement -Affinity with testing and preparing demo's -Agile experience
As E2E process manager, the Process Engineer:
Will define and implement New business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for the domain concerned) and the strategic objectives of the bank;
Make the necessary adjustments to existing processes;
Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management;
If appropriate, contribute to defining the needs for and testing the changes to the applications, with regard to the three aspects mentioned above;
Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements;
Carry out analyses and studies on the 5 previous points;
Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including, to keep in touch with reality on the floor, the operational teams;
Create and maintain sufficient (simple, understandable, easy to consult...) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments;
Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection, etc.)
The Process Engineer also ensures appropriate guidance of the changes by:
identifying the needs and/or
Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or
Ensure follow-up and answer any questions after implementation of the changes (User support)
The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ...) and risk management.
Languages Requirement French or Dutch : Fluent in one of these language and perfect in English Telework expectation: 50% on site & 50% homeworking